Primary Responsibilities of Client Support Representative:

• Respond to high volume of software support requests via phone and email
• Research and troubleshoot software issues, forward special requests to Programming Department
• Review completed requests prior to delivery; update system with resolution
• Document system and/or procedural changes and communicate information to client; may occasionally need to train clients on new functionalities
• Work on assigned projects, as necessary 
• Occasional travel to customer sites is necessary

• Four year degree or equivalent work experience
• Two to four year operations/technical experience in banking, finance or mortgage industry
• Loan servicing experience required: Accrual Calculations, Receivable/Due Amount Calculations, Loan Operations (Mortgage, Consumer and Commercial Loan Processing), FDIC and OTS Reporting, FASB Fee and Cost Processing
• Investor Processing and Balancing (Fannie Mae, Freddie Mac, MHFA, FHLB) including Custodial Account Reconciliation and Remittance Processing
• Experience with New Account Setup, Adjustable Rate Changes, Accrual and Payoff Calculations and Delinquent Loan/Credit Bureau Reporting
• Experience with Escrow Tax and Insurance Processing, Loan Payment Processing and Reporting to Regulatory Agencies (FDIC, OTS, NCUA)
• Loan origination and/or underwriting experience a plus 
• Knowledge of banking terminology and operational procedures
• Significant experience with MS Office suite; Oracle based SQL a plus
• Exceptional customer service skills 
• Effective written and oral communication abilities

Please visit our website by clicking the below link. Please complete the online application for the open Client Support Representative  position.

https://www5.recruitingcenter.net/Clients/cocc/PublicJobs/contro ller.cfm?jbaction=JobProfile&Job_Id=1003 2&esid=az

Please visit www.cocc.com for further information. No phone calls or agencies please. E.O.E.