As an employer of choice, PFP, the #1 provider of individual insurance products serving the credit union community is currently seeking an Application Support Analyst in our Orange, CT location.  Come join our family of professionals and work for a company that makes a difference in the lives of others everyday!

SUMMARY:

Position is responsible for application support and development of software and business process solutions.  Provides secondary support for the helpdesk

ACCOUNTABILITIES:

1.       System Analysis                          35%

·        Provides installation, support, and monitoring of business applications.

·        Demonstrates the ability to analyze project documents including requirements, system design, reports, and interface specifications. 

·        Provides the ability to translate business requirements into timely and effective automated solutions within the constraints of the PFP operating environment.  Assist in clarifying business requirements in order to identify the best technical solution to the requirements.  Creates specification documentation.

·        Develops design approaches that address performance, scalability and reliability issues.

·        Solves technical problems by creative thinking.  Proposes innovative technical solutions to these challenges.  The projects assigned to this individual are moderately complex and require creative thinking and problem solving from either a business or technical perspective.

·        Demonstrates the ability to develop complete, accurate, reliable, and maintainable software solutions and workflows.  Follows departmental standards and practices for software development and deployment. 

·        Demonstrates effective testing skills and acts under the direction of senior analysts or project management staff in thoroughly testing applications.  Troubleshoots system problems and provide timely resolutions. 

·        Works independently or as part of a larger team and actively contributes to the effectiveness of the team.

·        Demonstrates the ability to meet aggressive timelines.

·        Designs and implements database schema changes.

·        Designs and implements entry screens and forms.

·        Designs, creates, and updates custom reports.

·        Creates custom Word and email merge automated documents.

2.      Systems support                                       35%

·        Takes on responsibility for operational support tasks for a variety of software/applications used at PFP. 

·        Learns the technical details of key applications and develops skill in resolving technical problems with the applications.  Learns enough about the business functionality provided by the application to be able to independently test either PFP-developed or vendor-supplied fixes and enhancements.

·        Reviews application problem descriptions and identifies the source of the problem.  At the direction of a senior staff member, reports problems to the internal and external contacts responsible for the application.

·        Ensures that all databases and data elements adhere to strict security and compliance standards. 

·        Works with Network Administrator to ensure proper backup of all databases.

3.      Helpdesk support                         30%

• Provides secondary support for the Helpdesk; desktop troubleshooting and assists helpdesk with support issues.
• Provides office and desktop integration support and training
• Provides CRM application training and troubleshooting

• Provides support and training for Office suite applications
• Provides Saturday coverage on a rotating schedule

ESSENTIAL EDUCATION, SKILLS, QUALIFICATIONS:

·        Requires a B.S. with at least 2 years of proven experience and accomplishment supporting database driven applications. No degree and at least 6 years of proven experience and accomplishment.

·        Very good knowledge of the Windows family of products, including Microsoft XP, Microsoft Office, Windows Server 2003, Visio, and SQL server.

·        Expert level experience working with Crystal Reports.

·        SQL Server 2005 including stored procedures and SQL query.  Comfort and skill in use of SQL is required.

·        Experience with CRM and/or ERP systems and any database design experience is desirable.

·        Experience developing in C# and .NET is a plus.

·        Insurance industry experience or licensing a plus

·        Excellent customer skills and experience with customer service.

We encourage you to take a closer look at our company by visiting our website at http://www.pfpservices.com/ .  Please e-mail your resume with salary requirements to Resumespfpservices.com .  In order to be considered, salary requirements MUST be submitted with resume.

We are an EOE/AA employer.